Legal

Privacy Policy

Last updated: June 2025  ·  Effective date: June 2025

Your privacy is not just a policy for us — it is the very foundation of what we do. This document explains clearly and honestly how we handle your information when you use letmehearyou.com.

Contents

  1. Who we are
  2. Information we collect
  3. How we use your information
  4. Voice transcription
  5. Email addresses
  6. Cookies and tracking
  7. Third-party services
  8. Data retention
  9. Your rights
  10. Children's privacy
  11. Changes to this policy
  12. Contact us

1Who we are

Let Me Hear You (operated at www.letmehearyou.com) is a free, anonymous emotional support platform providing a safe, judgment-free space where individuals can share their feelings — by text or voice — and optionally receive a compassionate response.

For privacy-related questions, contact us at share@letmehearyou.com.

2Information we collect

We collect only the minimum information necessary to operate our service:

  • Submission content: The text or transcribed voice content you voluntarily share.
  • Nickname: Any optional nickname you choose — never linked to your real identity.
  • Email address: Only if you explicitly opt in to receive a response (see Section 5).
  • Basic server logs: IP address, browser type, page visited, timestamp — retained for security only.

We do not collect your real name, phone number, physical address, or any other personally identifying information unless you voluntarily provide it in your submission text.

3How we use your information

We use the information you provide exclusively to:

  • Read and respond to your submitted story with compassion
  • Send a reply to your email address, if you have requested one
  • Improve the quality and experience of our platform
  • Monitor for abuse or misuse of the service

We will never sell, rent, or share your data with third parties, send unsolicited marketing, build cross-site profiles, or share your story publicly without explicit written consent.

4Voice transcription

Our voice feature uses the Web Speech API, built into modern browsers. This means:

  • All voice processing happens entirely within your browser on your device.
  • No audio recording is ever uploaded, stored, or transmitted to our servers.
  • Only the final transcribed text (which you can review and edit) is sent to us.
  • The Web Speech API may be subject to your browser provider's privacy policy (e.g. Google Chrome). We encourage you to review your browser's documentation.

5Email addresses

Providing your email address is entirely optional — only requested if you check the box to receive a reply.

  • Used solely to send our response to your story.
  • Not added to any mailing list without separate, explicit consent.
  • Not stored in a database after our response has been sent.
  • Never shared with any third party.

Newsletter subscriptions are separate and independent. You may unsubscribe at any time by emailing us or clicking the unsubscribe link in any newsletter.

6Cookies and tracking

We use only essential, functional cookies required for the operation of this website. We do not use advertising cookies, third-party analytics, social media tracking pixels, or fingerprinting technologies.

7Third-party services

Our website uses the following third-party services for legitimate technical purposes:

  • Google Fonts: To serve typefaces. Google may log basic request data. See Google's Privacy Policy.
  • Web Speech API (browser-native): For voice transcription (see Section 4).
  • Hostinger (web hosting): Standard server logs retained per their data processing agreements.

8Data retention

We retain submitted stories only as long as necessary to provide a thoughtful response. Stories are not maintained in a permanent public archive. Email addresses provided for replies are discarded after the response is sent. Server logs are retained for a maximum of 30 days. Newsletter subscriber data is retained until you unsubscribe.

You may request deletion of any data by contacting us at share@letmehearyou.com.

9Your rights

Depending on your location, you may have rights under GDPR (EU/UK), CCPA (California), or other applicable laws — including rights to access, correct, delete your data, or withdraw consent. Contact us at share@letmehearyou.com to exercise these rights. We will respond within 30 days.

10Children's privacy

Let Me Hear You is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has submitted personal information, please contact us immediately at share@letmehearyou.com.

11Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of Let Me Hear You constitutes acceptance of the updated policy.

12Contact us

Let Me Hear You
Email: share@letmehearyou.com
Website: www.letmehearyou.com

We are committed to responding to all privacy-related enquiries within 30 business days.

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